OUT OF STOCK ON YOUR MUSHROOMS?? BIG THINGS ARE COMING SOON! 👉 LEARN MORE.
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total

    Your Cart

    You are way from FREE SHIPPING
    🎉 Congrats! You've unlocked FREE SHIPPING!
    [{ formatPercentage(Cart.freeShippingPercentComplete(), 0) }]

    Free gift with purchase over !

    Downgrading...
    Downgrading...

    Your cart is currently empty

    Explore the power of mushrooms

    Join The FreshCap Team

    CUSTOMER EXPERIENCE SPECIALIST

    We’re looking for a driven customer experience specialist to help build out a premium, caring and seamless customer experience.

    This is an exciting opportunity to join a small company at a key growth phase, work directly with our founders, and kickstart a career in the e-comm and nutrition space.

    If you’re the kind of person who’s up for a real challenge and have the ambition to match ours, we’d love to hear from you!

    We’re looking for a driven customer experience specialist to help build out a premium, caring and seamless customer experience.

    This is an exciting opportunity to join a small company at a key growth phase, work directly with our founders, and kickstart a career in the e-comm and nutrition space.

    If you’re the kind of person who’s up for a real challenge and have the ambition to match ours, we’d love to hear from you!

    Responsibilities

    • Manage all daily customer requests via phone, email, chat, and SMS
    • Act as subject matter experts on customer policy, procedures, and terms of service
    • Provide product knowledge and recommendations to prospective shoppers
    • Assist customers with the management of orders, accounts, subscriptions, loyalty programs, and promotions
    • Process customer return requests and packages, refunds and price adjustments
    • Data collection and reporting to improve customer experience
    • Document frequently asked consumer questions with well-crafted responses to build a database of FAQs
    • Community manager / social media engagement with customers
    • Direct customers to specific resources including information for mushroom growing
    • Provide top-notch customer service that always puts the customer first
    • Respond to all customer reviews
    • Report on technical issues with the appropriate team member
    • Other CX duties as assigned

    Responsibilities

    • Manage all daily customer requests via phone, email, chat, and SMS
    • Act as subject matter experts on customer policy, procedures, and terms of service
    • Provide product knowledge and recommendations to prospective shoppers
    • Assist customers with the management of orders, accounts, subscriptions, loyalty programs, and promotions
    • Process customer return requests and packages, refunds and price adjustments
    • Data collection and reporting to improve customer experience
    • Document frequently asked consumer questions with well-crafted responses to build a database of FAQs
    • Community manager / social media engagement with customers
    • Direct customers to specific resources including information for mushroom growing
    • Provide top-notch customer service that always puts the customer first
    • Respond to all customer reviews
    • Report on technical issues with the appropriate team member
    • Other CX duties as assigned

    Skills and Experience

    • 1 year or more of e-commerce customer experience
    • Exceptional communication skills, both written and verbal
    • Background in health, wellness, nutrition, or mycology preferred (preferred)
    • Good research and problem-solving skills
    • Excellent organizational and time management skills
    • Must be self-motivated and an avid learner
    • A positive and professional attitude and always a team player
    • A good sense of humor :)
    • Experience with Gorgias, Slack, and Shopify is preferred
    •  

    Skills and Experience

    • 1 year or more of e-commerce customer experience
    • Exceptional communication skills, both written and verbal
    • Background in health, wellness, nutrition, or mycology preferred (preferred)
    • Good research and problem-solving skills
    • Excellent organizational and time management skills
    • Must be self-motivated and an avid learner
    • A positive and professional attitude and always a team player
    • A good sense of humor :)
    • Experience with Gorgias, Slack, and Shopify is preferred
    •  

    Think you're up to the challenge? We would love to hear from you!

    Please email your Resume and cover letter to careers@freshcapmushrooms.com