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    SHIPPING POLICY

    IMPORTANT UPDATE: We are experiencing some shipping delays due to COVID-19. All of our shipping partners are fully operational, but some delays are to be expected. If you have specific questions as to the status of your order, please reach out to FreshCap Customer Support at support@freshcapmushrooms.com or by phoning us at 1-855-813-5808. Thanks for your understanding!

    IMPORTANT UPDATE: We are experiencing some shipping delays due to COVID-19. All of our shipping partners are fully operational, but some delays are to be expected. If you have specific questions as to the status of your order, please reach out to FreshCap Customer Support at support@freshcapmushrooms.com or by phoning us at 1-855-813-5808. Thanks for your understanding!

    UNITED STATES

    Order Delivery Service Cost Estimated Delivery Time

    Over $50

    Standard Ground

    FREE

    3-7 Business Days

    Under $50
    <0.25 lbs

    Standard Ground

    $4.95

    3-7 Business Days

    Under $50
    >0.25 lbs

    Standard Ground

    $6.95

    3-7 Business Days

    Order Delivery Service Cost Estimated Delivery Time

    Over $50

    Standard Ground

    FREE  

    3-7 Business Days

    Under $50
    <0.25 lbs

    Standard Ground

    $4.95  

    3-7 Business Days

    Under $50
    >0.25 lbs

    Standard Ground

    $6.95  

    3-7 Business Days

    HAWAII, ALASKA & OTHER US TERRITORIES

    Order Delivery Service Cost Estimated Delivery Time

    Over $50

    Standard Ground

    FREE

    5-10 Business Days

    Under $50
    <0.25 lbs

    Standard Ground

    $4.95

    5-10 Business Days

    Under $50
    >0.25 lbs

    Standard Ground

    $6.95

    5-10 Business Days

    Order Delivery Service Cost Estimated Delivery Time

    Over $50

    Standard Ground

    FREE  

    5-10 Business Days

    Under $50
    <0.25 lbs

    Standard Ground

    $4.95  

    5-10 Business Days

    Under $50
    >0.25 lbs

    Standard Ground

    $6.95    

    5-10 Business Days

    CANADA & INTERNATIONAL

    Shipping to Canada or other countries outside the United States is not yet available. We are planning to have international options available soon!

    FAQ'S

    SHIPPING POLICY

    Orders are shipped within 1-2 business days of an order being placed. Orders placed over the weekend are sent out Monday, except for statutory holidays. Orders placed before 12 PM EST usually ship same day. Orders placed after 12 PM EST will be shipped the following day.

    DELAYED OR LOST ORDERS

    Unfortunately, some orders could be lost in transit. An order is considered lost if it has been in the postal system for 15 consecutive days without a tracking update. Although our shipping partners make successful deliveries the vast majority of the time, we cannot take responsibility for lost orders until the 15 days has past at we can file a claim. At that time we will be able to send a replacement.

    WRONG OR INCOMPLETE ADDRESS

    If your package is returned to us because of a incomplete or incorrect address, you must pay all delivery cost to re-deliver the package to a correct address. We are not responsible for any lost orders if the incorrect address is provided at the time of checkout.

    RETURNS

    We stand by our happiness guarantee! If you ware unhappy with your mushrooms for any reason, be sure to reach out to support@freshcapmushrooms.com and we will make it right. Unused and unopened product can be returned for a refund. If you would like to make a return, please reach out to us directly for more information.

    SHIPPING POLICY

    Orders are shipped within 1-2 business days of an order being placed. Orders placed over the weekend are sent out Monday, except for statutory holidays. Orders placed before 12 PM EST usually ship same day. Orders placed after 12 PM EST will be shipped the following day.

    DELAYED OR LOST ORDERS

    Unfortunately, some orders could be lost in transit. An order is considered lost if it has been in the postal system for 15 consecutive days without a tracking update. Although our shipping partners make successful deliveries the vast majority of the time, we cannot take responsibility for lost orders until the 15 days has past at we can file a claim. At that time we will be able to send a replacement.

    WRONG OR INCOMPLETE ADDRESS

    If your package is returned to us because of a incomplete or incorrect address, you must pay all delivery cost to re-deliver the package to a correct address. We are not responsible for any lost orders if the incorrect address is provided at the time of checkout.

    RETURNS

    We stand by our happiness guarantee! If you ware unhappy with your mushrooms for any reason, be sure to reach out to support@freshcapmushrooms.com and we will make it right. Unused and unopened product can be returned for a refund. If you would like to make a return, please reach out to us directly for more information.